FAQ

What is the appointment cancellation policy?

  • If you cancel an appointment and do not provide at least 24 hours notice, you will be charged the full amount for your appointment. Please note insurance does not cover missed appointments.
  • If you do not show for your scheduled appointment, you will be charged the full amount for your appointment. Please note insurance does not cover missed appointments.
  • This policy is designed to protect our providers’ time, not to penalize our clients financially. When an appointment is made with one of our providers, that time is booked and is no longer available for scheduling. Late cancellation and no show appointments are rarely filled due to lack of advance notice and result in a loss of our providers’ time. Payment for late cancel or no show appointments is to be made before the next regularly scheduled appointment.
  • Please click here to see our services contract.

How do I cancel my appointment?

There are several ways to cancel an appointment. You can call in or email our front desk staff 24 hours prior to the appointment. 

  • Info@pcsmn.com
  • 763-559-7050

What if I have to cancel after office hours, or during the weekend?

No problem!  Voicemails are time-stamped, so as long as you leave the message, or send the email, 24 hours before your scheduled appointment, you will not be assessed a cancellation fee.

What insurance plans are in network?:

  • Blue Cross Blue Shield
  • Health Partners/Cigna
  • Preferred One
  • Aetna

How do I make payments?

You can submit payments in one of three ways:

  • Mail with check accompanied by statement stub
    • Any checks returned to the office are subject to an additional fee of $25.00.
  • Credit card by calling the front desk or the billing office at 763-559-7050            
    • Visa, MasterCard and Discover are accepted
  • Online payment coming soon!

What are the clinic hours?

  • Monday: 8:00am – 8:00pm
  • Tuesday: 8:00am – 8:00pm
  • Wednesday: 8:00am – 8:00pm
  • Thursday: 8:00am – 8:00pm

* Please note that our front desk is available and answers the phone until 5:00pm.

*Our office staff is not in the office on Fridays.

How do I make an appointment?

Simply call the main phone line at 763-559-7050 to speak with our staff to set up an appointment. Once you call and request to be seen, you will be matched with a qualified provider to meet your needs.

What will happen at my first appointment?

The first appointment is referred to as the “intake appointment”. At this first appointment, your provider will ask you many questions to gain insight about your current circumstances. These questions may inquire about the types of problems you are experiencing, your personal and family history, and medical history. You will then develop a “treatment plan” with your provider, which serves as a baseline for measuring your progress in treatment.

Please make sure to have all paperwork completed and bring it to your first appointment. If you are unable to complete the paperwork before your appointment, please arrive 15 minutes early.

Click here for paperwork.

When are copay’s due?

All copay’s are due upon check in at the time of service.

How do I get in touch with my provider?

A message may be left with the front desk or on the provider’s confidential voicemail that is monitored frequently. Every effort to return your call within a reasonable time is made with the exception of weekends and holidays. In the event of an emergency, contact your family physician, call 9-1-1 or proceed to the nearest emergency room.

What are the financial responsibilities for divorced parents?

Financial arrangements between divorced parents must be handled independently of Psychology Consultation Specialists. Although court orders may assign responsibility for a child’s healthcare expenses to one parent or another, we, as mental health providers, are not bound by the terms of such court orders. Fees due on the day of an appointment must be collected at every visit regardless of who brings a child to the appointment.

Is PCS a crisis clinic?

No, we are not a crisis clinic and we do not have providers “on call”. Please call 911 in an emergency and/or life threatening situation.

Appointment Reminders

If you provide a mobile number, will receive a text message prior to every scheduled appointment. Please note that this is a courtesy, and all patients are responsible for remembering and cancelling their appointments per the cancellation policy.

Past due accounts

All accounts more than 60 days past due will be turned over to a collection service or small-claims court.

Fee Schedule

There is a standard fee for initial intake, assessment, psychotherapy and other professional services. Please ask for a fee schedule for details.

What are limits on confidentiality for children and adolescents in therapy?

It is the policy of Psychology Consultation Specialists, when a therapist treats children or adolescents, to ask their parents or guardians to agree that most details of what their children or adolescents tell the therapist will be treated as confidential. However, parents or guardians do have the right to general information about how therapy is going. The therapist may also have to tell parents or guardians about information if their children or others are in any danger. If this situation comes up, the therapist will discuss it with the child or adolescent first before talking to the parents or guardians.

Other questions we did not cover?

Click here to submit a question. Thanks!